What qualifications should a vehicle recovery operator have? +
Recovery operators should hold an IMI or City & Guilds qualification in vehicle recovery, and their drivers should have the correct driving licence category for the recovery vehicle being used. IVR membership demonstrates ongoing commitment to professional standards. For motorway work, operators must hold PAS 43 accreditation, which covers vehicle specification, equipment and driver training.
Do vehicle recovery operators in Broadstairs and St Peter's need to be licensed? +
All vehicle recovery operators must comply with the DVSA's Operator Compliance Risk Score (OCRS) requirements, and those operating vehicles over 3.5 tonnes need an Operator's Licence. Motorway recovery requires additional PAS 43 certification and specific Highways England accreditation. Always check that the operator you are using holds the correct licensing for the type of recovery you need.
Will my car insurance cover vehicle recovery costs? +
Many comprehensive car insurance policies include some level of breakdown or recovery cover, but this varies widely between insurers. Third-party policies rarely include recovery. If you were involved in an accident that was not your fault, the at-fault driver's insurer should cover your recovery costs. Always check your policy documents or call your insurer before paying for recovery — you may be able to claim the cost back.
What types of vehicles can be recovered? +
Most recovery operators in Broadstairs and St Peter's can handle standard cars, vans and light commercial vehicles up to 3.5 tonnes. For larger vehicles such as motorhomes, HGVs or plant machinery, specialist heavy recovery is needed — not all operators offer this service. When you call, always specify the type, size and weight of the vehicle so the operator can send the right truck.
What should I do if my car breaks down on the motorway? +
Pull over to the hard shoulder or the nearest emergency refuge area as safely as possible. Switch on your hazard lights, turn your wheels away from the carriageway, and get out of the vehicle on the side away from traffic. Move behind the safety barrier if there is one. Call National Highways on 0300 123 5000 or use an emergency telephone, then call a recovery operator covering Broadstairs and St Peter's. Never attempt to repair your vehicle on the motorway yourself.
What should I do after a road traffic accident in Broadstairs and St Peter's? +
Ensure everyone is safe and call 999 if anyone is injured or there is a danger to other road users. Exchange details with all other parties involved — names, addresses, insurance details and registration numbers. Take photographs of the damage and the scene. Do not admit fault. Once the scene is safe, call a recovery operator in Broadstairs and St Peter's to remove your vehicle if it cannot be driven.